January 14, 2021Comments Off on What Is Customer Experience? Posted in: Business
Although customer experience (CX) may comprise plenty of components, it comes down to the impression that you leave on your clients. Of course, you must have formed a certain opinion about your brand and CX. However, if your clients perceive these in their own way, that is exactly what the CX means. You can believe that your goods or services are unmatched, and CX that you deliver is positive. Yet, if clients receive poor quality service, they get a negative impression of your brand.
How to Make Your CX Superior?
Customer service is centered around the organization, but not the clients. To achieve real progress, you should analyze each step that your client takes when interacting with your brand. Therefore, from the showcase to your site, you should be aware of what opinion about CX in your shop users has formed. It exceeds superficial reviews on the Internet and goes …
November 21, 2020Comments Off on 3 Ways To Create A More Loyal Customer Base Posted in: Business
If you’re a business owner, the ideal customers for you to work with are ones that are loyal to your company. With loyal customers, you know that you’ll always have people who love your product or service and want to share their positive experiences with others. But to get this huge boost to your business, you first have to build this loyal customer base.
To help you see how this can be done, here are three ways you can create a more loyal customers base.
Build A Community Around Your Business
Customers will have a hard time connecting to a business that doesn’t solicit this type of connection from their end. One way you can facilitate this, according to Rashan Dixon, a contributor to Entrepreneur.com, is to build up a community around your business.
To do this, you’ll want to think about your business more as a community …
